Terms & Conditions


  1. Veri-park is an agent for various Authorities which offer Customer parking, and upon Your registration of the Service which will be confirmed by email, You will be bound by these Booking Conditions which will govern Your use of the Service. Additionally, You will be bound by the terms and conditions made with the relevant Authority. A copy of their terms and conditions will usually be on-site, or on the website of the relevant Authority.
  2. If any term in these Booking Conditions are considered unenforceable, they shall be severed from the contract, and the remaining Booking Conditions shall remain in full force.
  3. You are not entitled to assign or transfer Your details as a Registered User to any third party.
  4. Our Booking Conditions are subject to variation from time to time, and which are published on our website www.veri-park.co.uk. Should You wish to contact Us, You can do so by writing to Us at: The Power House, Chantry Place, Headstone Lane, Harrow, Middlesex. HA3 6NY

Registering for the Veri-park Service

  1. The Services are accessible to You through prior registration of an Account with Us through the Company website www.veri-park.co.uk.
  2. Upon registering for the Service, You will be responsible for providing Us with Your correct information, such as Your: name, address, vehicle registration number, mobile telephone number, and method of payment details, including any subsequent changes to Your details which should be made to Us immediately.
  3. You are responsible for ensuring that You have correctly entered the relevant location code which is indicated on the parking bay or machine which is designated to the relevant parking space in which You have parked. If You inform Us of the incorrect location code, You will be responsible for any parking penalties, Parking Charge Notices, any form of parking enforcement and liabilities subsequently arising.
  4. A Booking is deemed to have been placed when made electronically through our website at www.veri-park.co.uk. We reserve the right not to fulfil Your booking if;
    1. The payment card is declined for whatever reason
    2. It is established that the payment card has been used fraudulently or without the cardholder's permission
    3. You are under the age of 18
    4. Your device suffers any related connection problems.
  5. Your registration of the Service does not guarantee You a parking space at any time with any Authority, and for the avoidance of doubt parking spaces available through the Service are strictly 'subject to availability' only.
  6. You acknowledge that these Booking Conditions relate specifically to the Veri-park Services and that You shall be bound by and adhere to the respective terms and conditions of the Authorities, and where there is a conflict, these Booking Conditions shall prevail.
  7. You acknowledge and consent that on each Booking occasion, We shall process Your personal data including disclosing Your card issuer information to Your bank for the purpose of processing and confirming Your payment.

Payment for the Service

  1. You are responsible for all charges (including VAT) arising out of the use of the Services. These shall include any and all charges for:
    1. Use of an electronic device, including but not be limited to the cost of making voice calls, sending and / or receiving email messages, sending GPRS data and any charge levied by your service provider according to their terms and conditions;
    2. Parking Charges, including but not be limited to the actual charge for parking fees payable to an Authority, fees payable to Us for the provision of the Services, any and all other charges levied by any Authority in connection with the Customers use of the Services, and any and all charges levied by a payment card issuer.
  2. Registered Users to Flexi-PARK agree and authorises Us through these Booking Conditions to obtain funds, including pre-authorisation, on the Customer's behalf through the Customer's Payment Card for payment of Parking Charges for use of this Service. Where multiple CVID's are registered to an Account, charges will apply for each CVID using the Service.
  3. Should You fail to extend Your parking period, We accept no responsibility for any subsequent issuance of a Parking Charge Notices, or other parking enforcement actions being taken against You.
  4. No credits or refunds will be given for periods of time during which a Season Ticket is not used such as holidays and illness.
  5. Services can be cancelled at any time through the Web site, no credits or refunds will be given for any cancelled Services including season tickets, save for where the Distance Selling Regulations apply and We receive written notification of cancellation within 7 days from commencement of the Services to You.
  6. Season Tickets can be assigned to multiple CVID's, however only one CVID is permitted to park at any one time, should multiple CVID's be detected this will be deemed to be a contravention and a Parking Charge Notice will be issued if no means of payment is detected for secondary CVID's.

Availability and Suspension of the Service

  1. We will use our reasonable endeavours to maintain the continuous operation of the Service, however We do not guarantee uninterrupted access to the Service, and You accept that Your access to the Service may be restricted for occasional repairs, maintenance or upgrades
  2. At our sole discretion We may suspend, or limit access to Your Account where You are in breach of any of the terms of these Booking Conditions. You will be notified either in writing by post or by email that Your Account has been suspended, and You may need to provide Us additional information in order for Us to unsuspend Your Account.
  3. Notwithstanding our general right to suspend Your Account, We shall automatically suspend or limit access to Your Account for the following reasons;
    1. Unauthorised or suspected fraudulent use of Your registered credit card or Your Account;
    2. Consistent or material breach of these Booking Conditions;
    3. Where We are ordered by a Court or Government Body empowered to impose such an order.
    4. Your failure to pay for parking penalties imposed by Parking Charge Notices or other enforcement penalties;
    5. Your failure to provide any of Your information which We may request from time to time;
    6. Notwithstanding the above, where You are in breach of these Booking Conditions, our ability to suspend, limit or otherwise terminate Your Account shall not exclude other remedies in damages or injunctive relief We may otherwise have.

Termination of the Service by Us

  1. We shall be entitled to terminate the Booking Conditions immediately on serving written notice if:
    1. You do not pay any due sums outstanding immediately ;
    2. the supply of the Service and/or additional Services to You may (in our reasonable opinion) expose Us to the risk of litigation or other civil proceedings;
    3. You commit any other material or repeated breach of these Booking Conditions and, if it is capable of being remedied, You fail to remedy such breach within fifteen (15) days from the date of the first notice specifying the nature of the breach and requesting its remedy;
    4. You become bankrupt, enter into an arrangement with Your creditors, or have a receiver or administrator appointed over all or any part of Your assets.
  2. We may, at our sole discretion and without prejudice to any rights We may have to terminate these Booking Conditions, suspend the provision of the Service(s) immediately on sending You written notice if;
    1. We are entitled to terminate these Booking Conditions forthwith, or
    2. We need to comply with an order, instruction or request of government, an emergency services organisation or other competent administrative or regulatory authority which affects our ability to provide the Service, or
    3. We reasonably believe You will fail to pay any amount due under the terms of these Booking Conditions.

Situations or Events Outside Our Reasonable Control

  1. There are certain situations or events which occur which are not within our reasonable control. Where one of these occurs We will normally attempt to recommence performing the Services as soon as the situation which has stopped Us performing the Services has been resolved. In such circumstances there may be a delay (sometimes a substantial delay) before We can start or continue performing the Services.

Exclusions and Limitations and Liability

  1. We will not be liable (whether in contract, tort including negligence, or otherwise) to You for (i) loss or destruction of data, profits, savings or contracts, or (ii) any indirect or consequential loss or damage, profits, savings or contracts, or (ii) any indirect or consequential loss or damage, costs, expenses or other claims for compensation relating to the use or the inability to use or in any other way related to or in connection with the provision of the Service.
  2. We undertake to use reasonable care in maintaining and monitoring our systems and Services but, where We use such reasonable care, We will not be liable for any damages or losses whether direct or indirect that You may suffer as a result of service or systems failure caused by systems or services under our control which result in our systems or services being unavailable for You to use. Where such systems or service failure is caused by systems or services not under our control (as described at paragraph 6), We will not be liable for any damages or losses whatsoever.
  3. We will not be liable for the loss of any emails  sent to mailboxes of any configuration or sent from email accounts related Services provided by Us. We will not be responsible for any email stored in mailboxes provided by Us.
  4. We have no direct liability to You under this Agreement (save for the refund policy).
  5. In no event will We be liable to You for any indirect, punitive, special, incidental or consequential damage in connection with or arising out of this Agreement (including loss of profits, loss of revenue, loss of goodwill, loss of reputation whatsoever incurred by either party), however it arises, whether for breach of this Agreement, including breach of warranty, or tort (including negligence), even if You have been previously advised of the possibility of such damage.
  6. For the avoidance of doubt, in no event will We be liable to You for any loss or damage which You may suffer as a result of using the Service including, without limitation, losses resulting from parking fines rightfully applied by any Authority under the Road Traffic Act 1984, the Road Traffic Act 1991, the Traffic Management Act 2004, other relevant parking legislation or common law. In no event shall We, Our affiliates, subsidiaries, agents, suppliers and/or subcontractors be liable whatsoever.
  7. We accept liability for death or personal injury caused by our negligence without limit and none of the limitations contained in this clause 7 apply to such liability.
  8. You agree to indemnify and hold Us, Our subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand (including legal fees) made or incurred by any third party due to or arising out of Your breach of this Agreement or the documents it incorporates by reference, or Your breach of any law or the rights of a third party relating to Your use of the Service.
  9. While We make regular maintenance updates to our systems, firewalls and services, it is Your responsibility to ensure that Your system is adequately protected from viruses, worms or other disabling devices. We will not be liable for any damages or losses whether direct or indirect that You may suffer as a result of any virus, Trojan horse or other disabling device that affects services or systems, whether under our control or otherwise, caused by Your failure to adequately protect its system.
  10. You and We expressly exclude any rights of third parties who may otherwise be entitled to enforce the terms of the Agreement as if they were a party to it.
  11. Your statutory rights relating to the use of reasonable care and skill in the provision of the Service are not affected by the terms and conditions of the Agreement. For further information about Your statutory rights contact Your local authority Trading Standards Department or Citizen's Advice Bureau.

Complaints Procedure

  1. All complaints must be made to the Company immediately at the time of the occurrence, and then followed up in writing (email or letter), which must be received by Us within 10 days of Your initial complaint to be valid.
  2. Please send Your complaint to the following address: The Power House, Chantry Place, Headstone Lane, Harrow, Middlesex. HA3 6NY
  3. You should expect to receive a reply within 10 working days upon receipt of Your complaint. You will be informed of any delay and the reason for it if one should arise.
  4. As most complaints require investigation We apologise that although We will happily discuss Your complaint with You We are unable to resolve Your complaint via the telephone and will require it in writing.


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